Privacy Policy

1. Introduction

Melakaben Horology ("the Studio", "we", "us") operates from 53 Persiaran Tropicana, 47410 Petaling Jaya, Selangor, Malaysia. This policy explains what personal data the Studio collects, how it is used, and what rights you have in relation to it.

Data is handled in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using this website or contacting the Studio, you acknowledge the practices described here.

Questions about this policy may be directed to [email protected].

2. What Data We Collect

The following categories of personal data may be collected:

• Contact information: Name, email address, and telephone number when submitted via the enquiry form or provided in person at the studio.
• Watch identification data: Serial numbers, descriptions, and photographs of pieces brought in for service. These are held for service management and record-keeping purposes.
• Website usage data: If analytics cookies are accepted, anonymised data about page visits and interactions may be collected via third-party services such as Google Analytics.
• Communication records: Emails or messages exchanged regarding a service enquiry or ongoing work.

Legal basis for processing: Contact and service data is processed on the basis of contract performance (managing your service request) and legitimate interest (service communication). Analytics data is processed only with your consent.

Retention: Service records (including watch identification data and work documentation) are retained for five years from the date of service. Contact information for enquiries that do not proceed to a service is deleted within twelve months. Analytics data is subject to the retention policies of the third-party provider.

3. How We Use Your Data

• To respond to your enquiry and manage the agreed service
• To communicate updates regarding your watch while it is with the Studio
• To maintain service records for your reference and the Studio's records
• To understand how visitors use this website, if analytics consent is given
• To comply with any applicable legal requirements in Malaysia

The Studio does not send marketing emails without your explicit agreement. Your data is not sold to third parties. It is not shared with any external party except where required to provide the service (for example, where a parts supplier requires an order address) or where required by Malaysian law.

4. How We Protect Your Data

This website is served over HTTPS. Enquiry form data is transmitted securely. Physical service records are kept in a locked storage system at the studio premises. Access to personal data files is restricted to studio staff with a direct operational need.

In the event of a data breach that affects your personal data, the Studio will notify you promptly and take reasonable steps to mitigate the impact. Notification procedures follow guidance under the Malaysian PDPA.

5. Cookies

This website uses cookies for essential functionality and, with your consent, for analytics. A cookie consent notice is displayed on first visit, allowing you to accept or decline non-essential cookies.

For full details on cookies used and how to manage them, refer to the Cookie Policy.

6. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by the Studio:

• Access: You may request a copy of the personal data the Studio holds about you.
• Correction: You may request that inaccurate or incomplete data be corrected.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time. This does not affect processing that occurred before withdrawal.
• Objection to processing: You may object to the processing of your data for direct marketing purposes.
• Complaint: You may lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have been infringed.

To exercise any of these rights, write to [email protected]. The Studio will respond within thirty days.

7. Links to Other Websites

This website may contain links to external resources. The Studio is not responsible for the privacy practices or content of those sites. Visiting an external link falls outside the scope of this policy.

8. Age Requirement

The Studio's services are intended for adults aged 18 and over. The Studio does not knowingly collect personal data from individuals under 18. If you believe a person under 18 has submitted data through this website, please contact us so the data can be removed.

9. Changes to This Policy

The Studio may update this policy from time to time to reflect changes in practice or legal requirements. The updated date at the top of this page indicates when it was last revised. Significant changes will be communicated via the studio's website. Continued use of the website after an update constitutes acceptance of the revised policy.

10. Data Controller Contact